Enterprise Support
Dedicated priority support for enterprise customers.
Priority Support for Enterprise
Enterprise support is available exclusively to customers on an Enterprise plan. If you have an active enterprise agreement, your assigned account manager is your primary point of contact for all support inquiries.
How to Get Help
Please reach out to your dedicated account manager through any of the following channels:
- Email — Contact your account manager directly at the email address provided in your onboarding materials.
- Support Portal — Enterprise customers have priority queue access via the Skytells Support Portal.
- Scheduled Calls — Your account manager can arrange video or phone calls for complex technical discussions.
What's Included
Priority Response Times
Critical issues addressed within 1 hour, high priority within 4 hours.
Dedicated Account Manager
A single point of contact who understands your business and technical needs.
Custom Integrations
Hands-on guidance for complex integrations and architecture reviews.
SLA Guarantees
Enterprise-grade uptime SLAs with service credits for any breaches.
Not an Enterprise Customer Yet?
If you're interested in enterprise-grade support and custom solutions, our sales team would love to hear from you.