Trust Center
Transparency, security, and accountability — everything you need to know about how Skytells protects your data and operates responsibly.
Our Commitment to Trust
At Skytells, we believe trust is earned through transparency, diligence, and a relentless commitment to protecting our customers. Here's how we do it.
Security
InfrastructureEnterprise-grade security with encryption at rest and in transit, regular penetration testing, and SOC 2 aligned practices to protect your data.
- End-to-end encryption (TLS 1.3)
- Regular third-party security audits
- Vulnerability management program
- Secure development lifecycle (SDLC)
- DDoS protection and WAF
Compliance
GovernanceWe adhere to global regulatory standards and industry best practices to ensure your data is handled with the highest level of care.
- GDPR compliant data handling
- SOC 2 Type II aligned controls
- ISO 27001 aligned practices
- Regular compliance assessments
- Vendor risk management
Responsible AI
AI EthicsOur commitment to building AI systems that are fair, transparent, accountable, and designed to minimize harm while maximizing benefit.
- Bias detection and mitigation
- Model transparency and explainability
- Human oversight and control
- Regular ethical impact assessments
- Responsible deployment policies
Privacy
Data ProtectionYour data privacy is paramount. We implement strict data minimization, purpose limitation, and give you full control over your information.
- Data minimization by design
- Purpose-limited data processing
- User consent management
- Right to erasure (data deletion)
- Privacy impact assessments
Data Retention
Data LifecycleClear, transparent data retention policies ensure your data is kept only as long as necessary and securely disposed of when no longer needed.
- Defined retention schedules
- Automated data lifecycle management
- Secure data disposal procedures
- Audit trails for data handling
- Customizable retention policies
Enterprise Support
SupportDedicated support channels, SLA-backed response times, and assigned account managers for enterprise customers.
- Dedicated account management
- Priority support with SLAs
- 24/7 critical issue response
- Custom onboarding and training
- Quarterly business reviews
Uptime & Status
ReliabilityWe maintain high availability with redundant infrastructure, proactive monitoring, and transparent status reporting.
- 99.9% uptime SLA
- Multi-region redundancy
- Real-time status monitoring
- Incident response procedures
- Scheduled maintenance windows
Have questions about our security practices?
Our team is available to discuss your security requirements and how Skytells can meet your organization's needs.
Contact Our Security TeamLooking for our legal documents?
Access our Privacy Policy, Terms of Service, and other legal documents.
View Legal Resources